As before the printer functions work fine but the PC does not detect the scanner. I had them delete the Brother software and printer drivers, go to Brother and re-download and install them. We verified that the stock load of Fax and Scan is still within the Windows tools and will open. I just helped them to uninstall the 'new' scan program. It stopped and, as above, will not be detected or work to the PC both by the network (wireless) connection or by the USB plug. The GF went to some YouTube video that recommended she download 'Windows Fax and Scan' (more on that in a second) which she did by following the link on the video notes, installed this Windows Scan program and the scanner magically showed up and worked for several days. The scanner was working fine and just quit. If you navigate to the printers and scanners section of control panel the printer is seen, but if you navigate to scanner it's an 'empty box'. The issue is that the scanner quit operating and will not be detected by the PC and the printer will not detect the PC if you attempt to scan directly from it. The machine will print fine, it works both wired and wirelessly. They have an all-in-one Brother printer scanner model DCP-L2550DW. First gen Intel machine so far as I am aware, maybe second. The PC is an Optiplex 7xx series loaded with Windows 10. I know very little background other than what I just helped them through. This is her computer that is used for work.

A friend called me with an issue on his GF work computer.

Scanner brother windows 10